Wendy Palmer<p>The unethical treatment by the local tech guys of my mum’s elderly neighbour is something to behold.</p><p>She’s had trouble with her email, iiNet, which sold off their email service and it stopped working for her (probably because she hadn’t paid the new company due to drowning in spam).</p><p>Took it to a computer shop, charged her $110 to tell her nothing’s wrong.</p><p>I got her set up with a replacement email.</p><p>All worked fine for a while, then something happened and her email stopped downloading and she had password problems.</p><p>A second computer shop charged her $90 to tell her they’d fixed it (except they looked at it for 2 minutes and didn’t give her a new password or anything).</p><p>I sorted it out as much as I could.</p><p>Password problems started up again the next day. I don’t know what’s happening, but before I can go back, she’s called in a third guy, supposed to be experienced with helping the elderly.</p><p>He sold her a new laptop.</p><p>What a fucking arsehole.</p><p>I just got the text to please come and help again, as the new laptop is having the same problems *quelle surprise*</p><p><a href="https://mastodon.au/tags/Elderly" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Elderly</span></a> <a href="https://mastodon.au/tags/TechHelp" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechHelp</span></a></p>