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#LLMs feel *exactly* like crypto did in 2017, with nearly daily articles about how it can't possibly work, and a die hard community earnestly pleading "but you just don't UNDERSTAND!"
The main difference is that there *are* reasonable use cases. They're just far smaller than people want to admit.
Been hearing about all the positive use-cases *in the abstract* for years now. Never specifics.
Certainly, no use cases that are mission critical (driving, medical diagnosis, weapons deployment), though, due to the endemic hallucination problem—not without expert human review (such as senior programmers, or scientists) of the output.
Which means, at best, a replacement for a *bunch* of junior-level jobs.
Meanwhile the anthropomorphizing of AI companions proceeds apace.
@Mark_Harbinger @scottjenson LLMs can very obviously replace the first tier of phone tech/chat support--basically walking a checklist but accounting for fuzzy input. They're doing this today on all sorts of websites.
They are almost ready to replace drive thru cashiers--some places rolled it out and it had glitches, but I honestly think they'll be there in the next 12 months. It's not mission critical if the bot screws it up and it's cheaper for the restaurant, so of course it will happen.
@stilescrisis @Mark_Harbinger The problem is that most companies are looking at #LLMs as a way to save money instead of improving the product.
Most corp boosters are falling all over themselves to slash jobs. Theses attempts have already failed badly and likely continue to do so as they don't understand what they are trying to replace (Classic #UX mistake)
If, as you suggest, it's an upfront triage that *still* leads you to a human, but one which is now better prepared to help you. That's cool
The premise of your first paragraph doesn't agree with the premise of your third one.
@Mark_Harbinger @scottjenson Sure it does. Companies have multiple tiers of support agents. If you can radically shrink the lowest tier, you save a ton of money. It doesn't mean all the tiers have to vanish overnight.
No, I just meant that you need to be careful about conflating the goals of the org. In one part, you say their goal is money savings, whereas in the other you say it is to help consumers. Not the same thing.
@Mark_Harbinger @stilescrisis Let me spell it out for you.
The first paragraph was a BAD THING.
The third paragraph was a GOOD THING.
We need more good things for products to succeed.