Microsoft’s Dynamics 365 Field Service technology
uses AI to single out workers
and closely monitor their performance, a new report says.
The report, released by Austrian research institute Cracked Labs, raises questions about the integration of Microsoft’s #Copilot #AI into its platform for #worker #surveillance.
“The study shows that it is not only gig work firms or software from small, #shady #vendors that enable extensive #worker #monitoring and algorithmic management,”
Wolfie Christl, a public-interest technology researcher and the author of the report, told 404 Media.
️“Microsoft software provides employers with similar functionality.”
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The Dynamics 365 Field Service software is designed to help dispatchers manage a fleet of mobile workers,
which Microsoft often refers to as “resources.”
The system is usually used for services like machine maintenance, repair, cleaning, or home healthcare.
Because of its optimization for managers, however, the report found that the software can have negative impacts on human workers in the field.
The report says Microsoft uses AI to single out individual workers in its estimates of how long a particular task will take
https://www.404media.co/how-a-microsoft-app-is-powering-employee-surveillance/